Integrating Insightly with Campaign Monitor

The Cyclr team has just got back from Technology For Marketing in London. Despite us having five ugly/hairy guys on our exhibition stand, we were very successful in capturing new leads and automating our personalised follow ups.

What we achieved, for very low-cost, emphasises the incredible software and features you can access on a modest budget.

We used Insightly for our CRM, Campaign Monitor for our email marketing, and our platform (Cyclr) to integrate and automate the whole process.

Here's how we did it...

Follow ups were planned long in advance

Our plan was to get people onto the stand, ask what they were looking for at the show, and then use that as our "in".

The deck was a little stacked in our favour, however...

We knew what they looking for in advance, thanks to TFM's visitor breakdown and demographics. Any good show should give this data to exhibitors and you should use it. The key areas of interest people had were: email marketing, marketing automation, lead nurturing, social media marketing, etc.

With that in mind, we were able to:

  • Have a few pre-made and relevant demos and show them the right one based on their response
  • Blow their socks off with Cyclr and our beards (obviously)
  • Offer to send them a link to their demo, plus a TFM exclusive discount code
  • Capture their details
  • Send out instant personalised emails

How we automated this stuff

We built a simple lead capture form inside Cyclr. We generated personalised demo links, but a simple form could work here too. Then we connected Insightly and Campaign Monitor to do our bidding -- both in terms of automating the data movement but also with custom logic.

Here's the workflow we created in Cyclr:

Integrate Insightly with Campaign Monitor

You can grab this integration here (even if you don't have a Cyclr account). I've generalised it slightly, replacing our custom in-app lead capture with a simple Wordpress Contact Form 7 form.

Here's how it works:

  • On submission, the form fires a webhook to Cyclr
  • Cyclr then connects to Insightly to see if we already know this person
  • If we do, we then just add them to a Campaign Monitor list
  • If we don't, add them to Insightly as a new lead first and then to Campaign Monitor
  • Campaign Monitor triggers an automated, personalised, email to the person when they join the list

Like this:

Campaign Monitor marketing automation

Did it work?

It certainly did! We were delighted with an 80% open rate on emails and almost all opens resulting in clicks. The neat thing was also being able to go back to Insightly and do the real personal follow ups with relevant responses like:

Hey, I saw you checked out the Stripe to Xero demo we made together. Can I help you turn it into a real, working, prototype? I'm free this week.

In terms of a follow up from a show, it was much more direct and effective than a general blah blah response.

Conclusions

We would do this again, definitely. However, two improvements we'd love to make are:

  • Have Cyclr automatically update the Lead Status in Insightly to indicate we'd "attempted contact"
  • Hassle those lovely people at Campaign Monitor add webhooks for open and click events, such that Insightly can know about contacts' campaign interactions

Those two things would empower Insightly with a true, real-time, view of our sales leads and so make it simple to take our best next action.

I hope there's some useful ideas in there for your own sales and marketing integrations -- thanks for reading.